Shipping

WHERE DOES THAT'S SO FETCH SHIP TO?

We ship to almost every country in the world. If you are in the DHL Express network we can ship to you!

WHEN WILL MY ORDER BE SHIPPED?

All orders placed prior to our 4pm AEDT cut off time frame will be shipped the same day. Orders placed after this cut off will be sent out the next business day. Please note, we only ship on business days, this therefore excludes public holidays and weekends.

WHEN WILL I RECEIVE MY TRACKING DETAILS?

Once your order is shipped, you will receive shipping confirmation and tracking details after 6pm AEDT.

WILL I BE CHARGED DUTY TAXES AND IMPORT FEES ON MY ORDER?

International delivery costs do not include any taxes or duties which may be applied by customs authorities at the destination country. Any duties or taxes incurred are the responsibility of the delivery recipient. That’s So Fetch has no control over the important fee charged and will not be responsible for payment of any duties or taxes.

CONDITIONS FOR RETURNING GOODS TO THE STORE

- The Customer has the right to return the Product to the store or to a private seller through an Intermediary in cases specified and specified in the return conditions on the store’s website or by the seller.

- In case of a return, the cost of delivery of the Goods from the Customer to the Intermediary and then to the store is paid by the Customer, except for cases specified in the terms of return on the store’s or seller’s website.
In the case of an exchange, if the Customer pays for the shipment of the Product within the USA and from the USA, except for cases specified in the rules for exchange of goods on the store’s website or by the seller.

- In case of return of the Goods, the Intermediary unilaterally makes a decision on the possibility of returning the Goods to the store or seller, based on the rules of exchange and return of this store or seller. Returns or exchanges of Products are carried out strictly in accordance with the terms and conditions of the store or seller, including, but not limited to, the timing, procedure and amount of refunds.

- If the store or seller refuses to return or exchange the Product, the Intermediary does not compensate the Customer for the cost of the Product, delivery within the USA or from the USA to the Customer.

- Refunds by crediting to the Customer’s account on the Site are carried out after a full or partial return of the cost of the Product by the store or seller.

- Commissions for the Intermediary’s services are not refundable, regardless of the decision of the store or seller to return the Product.